Deskside Support

10 April 2017 | 12:00 am

Role Responsibilities:

-Support multiple office locations, on site and remotely

-Provide technical support and training for personal computer and PC network users

-Assist users in solving problems using available hardware and software tools

-Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals

-Installs and supports both hardware and software components for user group

-Performs preventive maintenance, test, and repair of equipment

-Evaluates system configuration and software to ensure effective use of hardware resources

-Addresses and resolves hardware, software, and customer issues

-Engages users to determine their potential future business requirements

-Provides positive customer experience with each customer interaction



-3+ years of experience

-Have any aptitudes, like server, storage or networking it’s a plus

-Experience installing and configuring both hardware and basic desktop software

-Knowledge of LAN server systems

-Frequently develops new or improves existing processes for supporting systems, escalations, engagement, and project

-Customer Service / Deskside experience to address PC problems

-Prior experience in IT operations and support

-Prior experience with Remedy Incident Management

-Microsoft or A+ certification

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