Customer Solutions Supervisor

26 June 2017 | 12:00 am

Customer Solutions Supervisor

Position Description:

The Aurum Group is seeking a Customer Care Supervisor to join our expanding team. Getting our dental cases processed within our laboratory and back out to the dental offices is a key part of our business.

The ideal candidate must have previous customer service and management experience. Attributes include strong time management skills, the ability to work in a team setting and work well under pressure to manage the work flow in a busy work environment.


We are a full service dental company, with high quality dental labs across Canada and U.S.A. We offer competitive salary package, benefits, paid vacation, pension plan and an exciting career in the dental industry.


Performance Requirements and Expectations:

  • Working with high quality cosmetic cases
  • Process work orders
  • Spot check invoices
  • US Documentation process
  • Customer Service Calls
  • Supervise work flow of employees
  • Communicate with managers and other work flow supervisors for continuous improvement strategies
  • Other tasks as requested


Skills and Qualifications:

  • Previous customer service experience an asset
  • Exceptional time management skills
  • Previous management experience
  • Works well under pressure and tight deadlines
  • Ability to prioritize your own work as well as other employees
  • Dental background is an asset
  • Shift would be Tuesday – Friday 12:00pm – 9:00pm, Saturday 9am – 5pm


Why should you apply?

  • Competitive salary
  • Comprehensive Company Benefit Plan
  • Room for advancement
  • Pension Plan
  • An exciting career in the dental industry
  • Training on the job


Interested in Applying?

Please send your resume and cover letter to


To apply for this job please visit the following URL: →

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