Customer Service Representative

6 April 2017 | 12:00 am

MEDIchair is a Canadian home medical equipment business. With locations across Canada, our store locations are composed of teams of HME experts, health care professionals and top of the line home medical equipment vendors. We will be here to coach you through the process, providing you the knowledge that is needed to make the right mobility decision. Our services range from product trials, rentals to in home repairs, installations and delivery. MEDIchair is a name that you can trust, we do this everyday, and we have for the last 30 years.

Position: Customer Service Representative.

Location: Medicine Hat, AB

Position Summary The Customer Service Representative (CSR) provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order or request information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.The CSR is also responsible for providing clerical and administrative support in order to ensure efficiency and effectiveness within the designated office/store location.

Front Store/Retail Responsibilities

  • Customer Service (Answering Phones and Responding to Client Inquiries or Directing Clients to Appropriate Department)
  • Retail Sales and Rentals
  • Preparing Stock Replenishment Requests
  • Product Merchandising and Shelf Facing (Including Promotions)
  • General Upkeep and Tidiness of Retail Store and Work Area

Administrative Responsibilities

  • Checking Voicemails and Responding to client inquiries
  • Order Entry
  • Preparing store for Professional and Community Based Events in Store
  • Complete Training and Certifications as Required (Mobility, Lifts, Compression, Mastectomy etc. )
  • Responsible to ensure thorough knowledge of systems used for inventory including out on trial/loaners, order control, and customer information
  • Effectively communicate with sales reps to ensure timely accurate order entry and follow up on those order
  • Ensure that all funding is accurate and in place and followed up on i.e. client portion collected
  • Follow up on delivery dates and requests for changes based on sales rep communication
  • Ensure a pickup form is provided for all pickup requests, verify all outstanding product not being purchased by client is returned to inventory
  • Provide timely responses and effective detailed communication as needed on equipment to the warehouse and the sales rep
  • Ensure all payments are recorded and sent to accounting on a timely basis
  • Updating client database
  • Generate quotes and orders
  • Faxing and photocopying documents and sending to the appropriate party
  • Troubleshoot issues that arise that would delay/impact providing product to a customer and their quality of life
  • Professionally answer phones and follow through on all calls
  • Track inventory that has been issued to client – out on trials ensure return as per SOP


  • Reception experience
  • Microsoft Office


  • Post-secondary education in business management, administration or relevant experience

This is a full time position with competitive compensation package and benefits. If you would like to join our team, please applu via email to

 We thank all candidates for their interest and advise that only those considered will be contacted.

To apply for this job please visit the following URL: →

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