Collections Coordinator

21 March 2017 | 12:00 am

Description/Job Summary

The Collections Coordinator is responsible for working with Partners and 

clients in the monitoring, handling, tracking and collection of invoices and 

all matters relating to Firm’s accounts receivable. 



Responsibilit ies/Duties

Monitor and track accounts receivable, review information for accuracy and 

ensure that all relevant information is correct and in accordance with 

departmental and Firm policies and guidelines

Work with Partners in the management of their accounts receivable, keeping them 

abreast of potential collection issues

Maintain contact with key personnel to resolve discrepancies and ensure prompt 


Work cooperatively with the billing department to resolve issues with invoices 

submitted electronically

Research and analyze collection issues, coordinate with appropriate personnel 

to identify and resolve further aging of delinquent balances; contact clients 

according to Firm policy regarding accounts

Research and respond to inquiries and assist with resolutions in a timely 


Perform analysis, identify and help to resolve exposures and issues, 

communicate findings to manager

Attend Partner meetings and weekly management meeting to review collection 

comments; review and update comments for reports distributed to Partners

Provide back up to the cash application process

Assist with special projects as needed

Perform other duties as assigned

Required Skills

2 to 4 years of collection experience in a professional services organization 


Ability to effectively present information verbally and in writing

Basic math skills: addition, subtraction, multiplication, division

Proficiency in MS Word and Excel

Familiarity with ARCS Collection Software or similar professional collection 


Strong attention to detail

Ability to maintain relationships with internal and external clients and 

effectively address concerns

Excellent analytical and problem solving skills

Strong initiative and critical judgment skills with the ability to plan and 

complete daily activities with minimal direction

Can organize, prioritize, plan and multi-task work activities, with the ability 

to effectively meet deadlines in a high pressure environment

Flexibility to adapt to all work situations and work varied hours

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